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Frequently Asked Questions

IPG began with its innovative Hydrogel line — a super-durable scratch protection film originally developed for the U.S. Air Force to shield fighter jet headlights. Today, we use that same advanced technology to create custom-designed shields that protect your phones, tablets, smartwatches, infotainment screens, and more from scratches, scuffs, and daily wear.

IPG has been a trusted name in screen protection for over 15 years. With a focus on quality and durability, we've earned the loyalty of more than 2 million customers worldwide who rely on us for long-lasting, dependable protection.

Yes. IPG comes with a 30-day money-back Guarantee. [Click for full details.]

Yes — we stand behind the strength and durability of every IPG screen protector. That’s why we offer a Lifetime Replacement Guarantee for the life of your device. [Click for full details.]

Yes

Yes. While IPG screen protectors are made to stay securely in place, they can be easily removed when needed. Just lift from a corner and peel it off slowly — like a sticker. IPG leaves no sticky residue behind.

No — IPG screen protectors are designed to come off cleanly without leaving any sticky residue on your device.

Not at all. IPG screen protectors are ultra-thin and engineered to preserve the full functionality and responsiveness of your touch screen.

Yes you can. All IPG products are case friendly.

No — IPG screen protectors are custom-designed for each specific device to ensure a perfect fit. If your device isn’t listed, feel free to reach out through our Contact Us page, and we’ll be happy to help.

If we don’t currently offer an IPG for your specific device, feel free to reach out to us through our Contact Us page. Let us know the details of your device, and we’ll check if there's an IPG in development. We'll also share an estimated timeline for availability, if applicable.

Yes, we offer combined shipping for orders as much as you want.

At IPG, we’re committed to fast and reliable shipping. We process orders Monday through Saturday, and most orders ship within 24 hours of placement. In some cases, it may take up to 48 hours, depending on order volume or product availability. Rest assured, we do our best to get your order out as quickly as possible.

We primarily ship orders via FedEx Priority Mail to ensure fast and reliable delivery. In most cases, your package should arrive within three business days of the shipment date. We’re committed to getting your products to you safely and promptly.

We offer free shipping on all orders over USD 30. For orders under USD 30, a flat shipping fee of USD 1.80 applies. Our goal is to keep shipping affordable and transparent, so you always know what to expect.

No

Most likely, yes! We ship to 95% of countries worldwide, so chances are you're covered.

You’ll find all our installation videos for devices and product ranges on the IPG TV page. These guides walk you through each step visually, making setup a breeze. Please watch it. If you run into any issues, just reach out via our Contact Us page — we’re here to help!

Once you complete your Warranty Registration on our website, you’re officially covered by our Lifetime Replacement Guarantee. It’s our way of saying we’ve got your back — for life. If your IPG ever gets damaged while protecting your device, just reach out through our Contact Us page and we’ll take care of the rest.

The guarantee doesn’t cover installation errors — for example, incorrect alignment or air bubbles trapped under the IPG film. To ensure you’re protected, please carefully review all installation instructions before applying your IPG. Keep in mind that our liability only extends to the product itself, not to issues caused during setup.

First, make sure to register your IPG by visiting our Register Your Product page. If you need a replacement, simply email us through the Contact Us page, and our team will provide detailed instructions to guide you through the next steps. We're here to help — every step of the way.

Yes, a small USD 4.99 processing fee will apply for each replacement request. This helps cover handling and administrative costs. We aim to keep this as affordable as possible while providing continued support.

Officially, yes. We require the damaged IPG to be returned as part of our replacement process. However, in most cases, we’re able to resolve the issue simply by reviewing an image of the problem. Our goal is to make this as convenient for you as possible.

Please let us know about the problem by emailing us using our Contact Us page

We offer multiple payment options to suit your convenience. Whether you prefer credit cards, digital wallets, or other methods, we strive to make the payment process as simple and flexible as possible.