Frequently Asked Questions
Sıkça Sorulan Sorular
Tanım
Siparişimi İptal Edebilir Miyim?
Bir sipariş verildikten sonra, şu anda değişiklik veya iptal yapamıyoruz. Gelecekte bir gün siparişin iptal edilmesini umuyoruz.
Sipariş Aldığımda Ne Olur?
Tercihlerinize bağlı olarak, her sipariş aldığınızda bir e-posta, mobil uygulama bildirimi veya RSS bildirimi alacaksınız.
Ürünümü İade Edebilir Miyim?
Müşterilerimizin ürünlerimizi her zaman sevmesini hedefliyoruz, ancak bir siparişi iade etmeniz gerekirse, size yardımcı olmaktan mutluluk duyarız. Bize doğrudan e-posta gönderin, süreci sizinle birlikte yönetelim.
İade ve Para İadesi Politikaları Nelerdir?
Siparişiniz İçin Kolayca Para İadesi Almayı Öğrenin
Does the phone’s “Full Body” option include the Screen Protector?
Yes
Can IPG be removed?
Yes. While IPG screen protectors are made to stay securely in place, they can be easily removed when needed. Just lift from a corner and peel it off slowly — like a sticker. IPG leaves no sticky residue behind.
Will IPG leave behind adhesive residue if I remove it?
No — IPG screen protectors are designed to come off cleanly without leaving any sticky residue on your device.
Will I need to cut IPG to fit my device?
Not at all. IPG screen protectors are ultra-thin and engineered to preserve the full functionality and responsiveness of your touch screen.
Can I use IPG on my phone or handheld device with a case?
Can I use IPG on my phone or handheld device with a case?
Do you sell IPG in uncut bulk sheets?
No — IPG screen protectors are custom-designed for each specific device to ensure a perfect fit. If your device isn’t listed, feel free to reach out through our Contact Us page, and we’ll be happy to help.
What if you don’t have an IPG designed for my device?
If we don’t currently offer an IPG for your specific device, feel free to reach out to us through our Contact Us page. Let us know the details of your device, and we’ll check if there's an IPG in development. We'll also share an estimated timeline for availability, if applicable.
Shipping
Do you offer combined shipping?
Yes, we offer combined shipping for orders as much as you want.
How long after I place my order will it take to ship?
At IPG, we’re committed to fast and reliable shipping. We process orders Monday through Saturday, and most orders ship within 24 hours of placement. In some cases, it may take up to 48 hours, depending on order volume or product availability. Rest assured, we do our best to get your order out as quickly as possible.
How do you ship my order, and how long does it take to arrive?
We primarily ship orders via FedEx Priority Mail to ensure fast and reliable delivery. In most cases, your package should arrive within three business days of the shipment date. We’re committed to getting your products to you safely and promptly.
How much will it cost to ship to my address?
We offer free shipping on all orders over USD 30. For orders under USD 30, a flat shipping fee of USD 1.80 applies. Our goal is to keep shipping affordable and transparent, so you always know what to expect.
Do you ship to APO / FPO addresses?
No
Do you ship to my country?
Most likely, yes! We ship to 95% of countries worldwide, so chances are you're covered.
Installation
How do I apply IPG?
You’ll find all our installation videos for devices and product ranges on the IPG TV page. These guides walk you through each step visually, making setup a breeze. Please watch it. If you run into any issues, just reach out via our Contact Us page — we’re here to help!
Replacements
When do I qualify for the Lifetime Replacement Guarantee?
Once you complete your Warranty Registration on our website, you’re officially covered by our Lifetime Replacement Guarantee. It’s our way of saying we’ve got your back — for life. If your IPG ever gets damaged while protecting your device, just reach out through our Contact Us page and we’ll take care of the rest.
What does the Lifetime Replacement Guarantee not cover?
The guarantee doesn’t cover installation errors — for example, incorrect alignment or air bubbles trapped under the IPG film. To ensure you’re protected, please carefully review all installation instructions before applying your IPG. Keep in mind that our liability only extends to the product itself, not to issues caused during setup.
What should I do if I need a replacement IPG?
First, make sure to register your IPG by visiting our Register Your Product page. If you need a replacement, simply email us through the Contact Us page, and our team will provide detailed instructions to guide you through the next steps. We're here to help — every step of the way.
Will I have to pay anything to get a replacement?
Yes, a small USD 4.99 processing fee will apply for each replacement request. This helps cover handling and administrative costs. We aim to keep this as affordable as possible while providing continued support.
Will I have to send the damaged IPG back?
Officially, yes. We require the damaged IPG to be returned as part of our replacement process. However, in most cases, we’re able to resolve the issue simply by reviewing an image of the problem. Our goal is to make this as convenient for you as possible.
Ordering
I cannot get my order processed. What should I do?
Please let us know about the problem by emailing us using our Contact Us page
What forms of payment do you accept?
We offer multiple payment options to suit your convenience. Whether you prefer credit cards, digital wallets, or other methods, we strive to make the payment process as simple and flexible as possible.
